Connect. Enable. Delight.
We believe in the power of the team. Working together to do more. To achieve more. Turning obstacles into opportunities.
The power behind QualifiedChat is the combined talent of a team of innovative programmers, database nerds, customer service champions and just great people. In 2002, three friends came together to start what has become one of the best-kept secrets in the tech world. And we like it this way. No venture capital for us. We love our work, our freedom and the satisfaction that comes helping our clients grow.
We have proudly served the needs of over 1,500 customers in the US and Canada with a near perfect satisfaction rating. Over the years we've earned an A+ rating with the Better Business Bureau. Not a single complaint. What more can we say?
We started small, but as time went on, we saw the need for a more effective way to handle web chats for our clients. If every problem has a solution, then QualifiedChat is the solution to a problem facing millions of businesses every day.
The premise is simple:
Chats Arrive – But No One Answers.
Leads vanish. Money is wasted.
24-7 Live Agents from QualifiedChat.
We engage website visitors 24-7 with a team of well-trained, talented chat agents equipped with world-class tools, supervision, support and procedures.
Chats Arrive – Answered Quickly.
Leads are captured. The money spent results in valuable leads/sales.
Inventing a solution like QualifiedChat takes time, money and patience. Perfecting the "bits" while keeping everyone happy was a challenge. But we did it. And our customers love us.
We chat for you. Our customers have businesses just like yours. We answer every chat promptly, politely and professionally. Try it yourself with a 14-day free trial!
We believe in our customers. We see it day-after-day working for you. You are the multi-taskers, midnight owls, risk-takers. We value your efforts to provide great service and your commitment to your business. When we speak, we speak for you.
Our flagship product – QualifiedChat – defines our commitment to revolutionize the way businesses use chat on their websites. Our lineup of chat related services enables large and small companies alike to easily and economically provide a superior chat experience to visitors and gain clients at the same time. A true win-win.
Over the years, obstacles surfaced that required new thinking. These challenges strengthened our capabilities resulting in new features. Among these:
- Custom Chat Windows – matches your website perfectly.
- Mobile/Tablet/Desktop Design – the right design for all platforms.
- Geo-Mapping & Chat Routing – route leads the way you want.
- Scripting – you chose what to ask and how we should respond.
- Google Analytics Integration – just provide your tracking ID and add goals for chat leads.
- CRM Integration – we manage the lead, they manage the data.
- Budgeting – controls your spending.
- Agent Training – experienced staff always working for you.
- Call Tracking – clearly identify and track advertising performance.
- Quick Connect – instantly connects you with a prospect by phone during the chat session.
As the internet and chat evolve, we adapt. As customer needs change, we listen. As technology changes, we find ways to make it work better and faster. We are committed to refining the way people communicate via chat. We strive to make our service the best in the world. As our business grows, we will continue to add value and service. And we pledge to always treat our customers, and their customers, with the respect and dignity they deserve.